Features
Pricing
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📥
Shared Inbox/Ticketing System
Team inbox for emails & support tickets
📇
Signatures
Professional signatures for email correspondence
⚙️
Automation Rules
Manage & assign tickets automatically
📨
Mailboxes
Add your mailboxes or create one with LabiDesk
👩💼
Mini CRM (Contacts)
All your leads and customers data in one place
📤
Auto - Responders
Manage automatic replies to tickets
📄
Macros / Canned Responses
Reply instantly & in the same style
⭐
Service Level Agreements (SLA)
Set standards of performance for your team
🤖
Omnichannel Support / Communication
Collect user feedback and reactions
💼
Departments
Tag, assign, escalate tickets among the team
💯
Customer Satisfaction Survey (Soon)
SCAT Scores for every ticket, message or chat!
📘
Knowledge Base
Build knowledge base & help center with LabiDesk
💬
LiveChat
Add chat support with LabiChat
🤝
Community Forum
Create community of your product backers (supporters)
📈
Reports & Analytics
Tickets solved, average time response and more..